Despite a tumultuous 2017, the carrier saw a reduced number of customer complaints and improved its rate of involuntary bumping. (iStock)
United Airlines apologized this week after a new mother said a flight attendant told her it was “absolutely unacceptable” for her 8-month-old to be crying for more than five minutes during the flight.
Krupa Patel Balal, her husband and infant son had just begun their flight from Sydney to San Francisco on Tuesday when the infant began to cry, KTVU-TV reported. A flight attendant approached her after about five minutes and “yelled” that it was “absolutely unacceptable” for the baby to cry, the mom claims.
"I was told it's part of the rule book that the babies are not allowed to cry for more than 5 minutes," Balal wrote on Facebook. She said she paid $28.99 for in-flight WIFI to share her experience in real time.
"I was told it's part of the rule book that the babies are not allowed to cry for more than 5 minutes."
The mother, travelling in business class, wrote that she attempted to soothe the infant and tried to explain to the attendant that his cries were out of her control.
Balal claimed that while the captain apologized, the flight attendant remained "unapologetic."
Balal promised that her family “will never fly on United again.”