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Technically, a horse-drawn carriage is being driven, so it shouldn’t be out of place in a drive-thru.
A traveler in England says he was denied service at a KFC drive-thru because of the vehicle he was using. Apparently, horse-drawn carriages aren’t allowed to order from the window.
Ian Bell says that a manager of the KFC came outside after Bell pulled into the drive-thru with his horse-drawn carriage, Southwest News Service (SWNS) reports. (SWNS)
Ian Bell says a manager of the KFC came outside after Bell pulled into the drive-thru with his horse-drawn carriage, Southwest News Service (SWNS) reports. According to him, he was told he had to leave due to health and safety concerns for the other customers.
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Bell told SWNS, “I had lined up behind some cars and was about to order a Bargain Bucket when all of a sudden this manager came out and said 'you're not allowed through.’ I couldn't believe what I was hearing, I'd done nothing wrong. Jon Jon (the horse) was behaving himself, he was quiet as a lamb - he's a very well-behaved horse.”
Fortunately, other restaurants in the area were apparently more horse friendly.
"In the end, I had to go to McDonald's for a Big Mac,” Bell said. “No one there batted an eyelid, they didn't say anything to me at all, they just served me my food."
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Bell continued, “I think my treatment from KFC has been downright disgusting and discriminatory against people who use horse and carts. The horse and cart is a common way to get around where I'm from."
In a statement obtained by SWNS, a spokesperson for KFC reaffirmed that the company does not allow horse-drawn vehicles in the drive-thru due to health and safety concerns.
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According to Bell, this incident won’t stop him from driving the carriage around and he even joked that he’s going to try Burger King’s drive-thru to see what its policy on horses is.